Zomato, the most used food delivery service in India is trending and yes it has everything to do with Hindu-Muslim community. Amit Shukla, a resident of Jabalpur complained to Zomato about being assigned a Muslim valet by posting a tweet. The next day, the Zomato’s Twitter Handle gave a public reply to the customer which won many hearts. Check out the full story below.

The Tweet Which Won Many Hearts.

The Full Story.

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Amit Shukla, a Zomato user from Jabalpur took to twitter when he was assigned a Muslim Valet to deliver his food. Amit wrote, “Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel.”

Zomato did cancel his order but charged an amount of cancellation fee ₹237. Here is the confirmation.

Zomato Twitter controversy
Image Courtesy: twitter@NaMo_SARKAAR

Enraged Amit Shukla who later tweeted, “@ZomatoIN is forcing us to take deliveries from people we don’t want else they won’t refund and won’t cooperate I am removing this app and will discuss the issue with my lawyers”

14 hours later, the official twitter handle of Zomato responded with a reply which caught the attention of many. The twitter handle with 67k followers replied, “Food doesn’t have a religion. It is a religion.” After this tweet, many admired Zomato for giving a befitting reply to the user while some criticized the private company for hypocrisy.

The Funny Part

So why did some twitter users came in support to Mr. Shukla? In a separate incident of May 16, a Muslim user Abdul Wajid reported a problem of non-halal meat being served to him in the name of halal. In this case, Zomato was quick to respond to the user and asked for the order number.

zomato twitter halal controversy

Many are comparing the two incidents and calling out Zomato to be a hypocrite which is discriminating on the basis of religion. To understand this first we have to understand about halal and non-halal meat. Halal is a term used for food which adheres to Islamic Law as defined in the Quran. So Abdul Wajid had ordered a food expecting it to be Halal but instead received non-Halal food from Zomato. Now, let’s look at the explanation given by Zomato on this controversy.

Clearly, Zomato has cleared its stance on the issue by stating that it is the restaurants who seek distinction of ‘Halal’ and not the other way around. And if a restaurant cheats its customer by using the distinctive tag then Zomato surely has to look into the issue.

In the case of Amit Shukla, his objection has no religious grounds. There is no written record in any of the Hindu religious books that in the month of Shraavana you cannot receive food from a person of other religion. Of course, you cannot eat non-vegetarian and impure food during this period. But Zomato does guarantee integrity and purity, isn’t?

Conclusion:

Zomato could have easily handled the situation without creating a twitter war between the pro-version of the communities. But for the sake of PR, they have used this opportunity to harness popularity. Anyways, only Swiggy and Foodpanda are the biggest losers of today’s twitter war.

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